Meeting Owl - Troubleshooting

There’s major screeching/audio feedback!

Did another participant in the physical meeting room use their laptop to log into the ZOOM meeting? That will create feedback if their laptop is unmuted in two places.

Ask the participant to exit the ZOOM meeting or to mute themselves in ZOOM and on their computer.

To join a ZOOM meeting without audio, exit the current ZOOM meeting and re-join. When you see a window asking you to “Join With Computer Audio,” close that window by using the X in the upper corner. A message will ask you to confirm that is what you want; select “Continue.”

Some remote participants sound like they’re underwater.

Ask them to use a headset with a microphone. If they don't have a headset, use headphones or earbuds, which still make a big difference in how they sound to other ZOOM participants.

I can't hear the participants at all.

The participants may be muted in the ZOOM meeting. Go to the “Participants” window in ZOOM and unmute them by hovering over each participant and clicking “mute.”

I can't hear the participants well due to low volume.

Adjust the volume on the side of the Owl.

Ask participants to check their audio connections and settings.

The participants can’t hear me.

You might have muted the Owl. Is there a red microphone icon in a circle right in the middle of your ZOOM window? If yes, then the Owl is muted. To unmute it, push the video camera icon on the side of the Owl near the base (yes, the video icon). It will have a red light shining that will go away once you have successfully unmuted the Owl.

There’s a red microphone icon in a circle in the middle of my ZOOM meeting window.

The Owl is muted. To unmute it, push the video camera icon on the side of the Owl near the base (yes, the video icon). It will have a red light shining that will go away once you have successfully unmuted the Owl.

A participant needs to be muted.

If you need to mute one participant, go to the “Participants” window in ZOOM and mute them by hovering over that participant’s name.

My PowerPoint is not showing on the monitor.

Be sure to select the “Share” button on the room’s touchscreen or to activate the room’s projector. Check that your computer is connected to the monitor or projector equipment and that the cable is not loose.

The Owl’s “eyes” have gone off. What does this mean?

The lit circular Owl “eyes” on the device indicate that the video camera is active. If they go off, the remote participants cannot see the physical meeting room participants, but they can still hear you. You can still hear them as well. The ZOOM meeting is still connected and active.

To reactivate the video camera, disconnect and reconnect the Owl USB cable from your computer. You will then need to restart the ZOOM video camera in the ZOOM meeting room.

Where is my ZOOM meeting toolbar?

It’s on the monitor/projector screen at the top. Drag your mouse across your computer’s desktop to the side of the monitor screen and into the monitor/projector screen. Drag the ZOOM toolbar back to your desktop.