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Canvas - "Whoops! Something went wrong on our end Error" Message

Phil Ayala
Updated

Issue

Canvas displays the following error message:

FF56F184-04D2-494D-A2CC-95A5F9C91F25.png

This is a common error message in the Canvas "Student" iOS App.

Resolution

Please try the following solutions:

1. Restart the iPad

  1. To restart the iPad, press and hold the power button for 10 seconds
  2. Swipe to the right to shut off your iPad
    IMG_0025.PNG
  3. Once the iPad is powered off, press and hold the power button until you see the Apple Logo appear

2. Clear the Canvas App Cache

  1. Quit the Student Canvas App by double-tapping the home button and swiping up on the App
    IMG_0026.PNG
  2. Open Settings from the Home screen
    IMG_0022.PNG
  3. Scroll to the Student App on the left-hand side and select it
    IMG_0028.PNG
  4. Tap on the toggle switch to the right of "Reset cache on next launch"
    IMG_0024.PNG
  5. Open Canvas Student App
    IMG_0020.PNG
  6. Tap Find my School
  7. Enter Derry Township, then tap on Derry Township SDIMG_0019.PNG
  8. Enter your DTSD Network Username and Password, then Tap Log inIMG_0021.PNG

3. Uninstall and Reinstall the Student App

  1. Tap and Hold on the Student App until it gives you the following screen, then select Delete AppIMG_0015.PNG
  2. Tap Delete to delete the Student AppIMG_0016.PNG
  3. Open Self Service
    IMG_0017.PNG
  4. Search for Canvas
  5. Tap Reinstall to the right of Canvas by InstructureIMG_0018.PNG
  6. Once the App reinstalls, open the App
    IMG_0020.PNG
  7. Tap Find my School
  8. Enter Derry Township, then tap on Derry Township SDIMG_0019.PNG
  9. Enter your DTSD Network Username and Password, then Tap Log inIMG_0021.PNG

 

4. Making a Canvas Homescreen icon

Please refer to this support article: https://hershey.zendesk.com/hc/en-us/articles/360053091594-Making-a-Canvas-Homescreen-icon

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