How to create an IT Ticket

Email the Helpdesk

[e-mail]

Send us an email with a brief description of the issue.
To help us resolve the problem as quickly as possible, please include:

• Your name

• Student or staff name (if applicable)

• The service or system you’re having trouble with

• The browser or device you’re using

• Any error messages

• Any steps you’ve already tried

Submit a Ticket Through the Web Form

You can also submit a ticket using our online form:

https://hershey.zendesk.com/hc/en-us/requests/new?ticket_form_id=13148150802963

Enter your district email, add a brief subject, and describe the issue—including the helpful details listed above.

Call the Helpdesk

[phone]

If no one is available to answer, please leave a voicemail with your name, callback number, and a brief summary of the issue.